Menggugat Pencantuman Nama “Internasional” Beberapa Rumah Sakit Di Indonesia

Ekses yang mungkin sama sekali tidak terpikirkan oleh RS OMNI adalah keluarnya instruksi Menkes untuk mencabut embel-embel “INTERNASIONAL” yang melekat di nama RS tersebut…..Lepas dari itu, masyarakat sudah kadung men-judge ketidaklayakan RS OMNI mencantumkan nama Ke-Internasionalan-nya. Sebuah respon di blog rekan saya ada yang menulis : “Katanya RS Internasional, kok pelayanan-nya seperti itu??”….

Saya jadi inget dengan sebuah kejadian, ketika kasus ini belum rame…..sekitar 1 bulan yang lalu RSUD tempat saya bekerja mendapat kunjungan dari SBIH (Sentosa Bandung Internasional Hospital). Awalnya saya tidak percaya, mosok RS internasional nan mewah itu mau bertandang ke RSUD kami yang serba memprihatinkan, hehe……Dalam benak saya timbul pemikiran bahwa ini adalah KEGIATAN MARKETING mereka membentuk sebuah JEJARING guna meraih pasien rujukan dari RSUD kami. Presentasi pertama dari manajer marketing SBIH tentang Company Profil nya dan Standar Mutu yang mereka gunakan, kemudian dilanjutkan dengan exposed salah seorang dokter jantung mereka tentang pelayanan jantung dengan peralatan yang serba canggih. Saya perhatikan audiens dari RSUD kami (jajaran manajemen, dokter dan perwakilan perawat) kurang begitu antusias mengikutinya, termasuk juga saya yang hadir hanya untuk sekedar makan siang gratis saja di ruang Komite Medik, hehe…..

Selesai presentasi, kami diberikan kesempatan untuk bertanya. Tapi memang dasar pada nggak niat ngikuti, jadi waktu diberi kesempatan bertanya ya pasti tidak ada yang bertanya. Karena nggak enak sudah diberi makan gratis dan berusaha menghargai mereka, sayapun akhirnya maju ke depan untuk bertanya….entah dari mana tiba-tiba muncul ide di kepala saya untuk mempertanyakan status nama SBIH yang mencantumkan “INTERNASIONAL”. Saya menanyakan apa yang dimaksud dengan INTERNASIONAL di SBIH. Apakah standar pelayanan-nya?? Standar SDM nya?? Standar Mutu-nya?? Atau Pasien-pasien nya banyak yang “BULE” ??, hehe….(Teringat cerita dr. Hanna kalo pasien RS Internasional banyak yang bule dengan rata-rata tinggi badan 190 cm-200 cm, maka perawat-perawat dan dokternya pun harusnya memiliki tinggi badan yang kurang lebih sama dengan pasien, wah repot neh…hehe). Pertanyaan saya yang kedua, kalau mencantumkan embel-embel “INTERNASIONAL” kenapa standar mutu yang dipergunakan masih “AKREDITASI” (dari presentasi Manajer Marketing-nya) dan itupun baru akan dilaksanakan untuk 12 jenis pelayanan?? Kenapa tidak memakai standar ISO atau MALCOLM BALDRIGE misalnya?? Atau menggunakan standar JCI yang sudah diakui internasional?? Karena sepengetahuan saya satu-satunya RS di Indonesia yang sudah berstandar JCI baru RS. SILOAM KARAWACI. Alhamdulillah pertanyaan saya dijawab dengan jawaban yang “jauh dari memuaskan”, tapi ya karena waktu sudah siang dan perut sudah laper jadi saat moderator bertanya apakah saya sudah puas, saya jawab “sudah”, hehe…..

Kembali ke persoalan “INTERNASIONAL”, menurut info dari rekan-rekan saya yang bekerja di Depkes bahwa aturan tentang pencantuman nama RS INTERNASIONAL memang belum ada aturan hukumnya, dan saat ini baru pada tahap penyusunan rancangan peraturan. Jadi karena belum ada aturan-nya, maka beberapa RS menggunakan kesempatan ini untuk mencantumkan embel-embel “INTERNASIONAL” .Timbul pemikiran iseng di benak saya, kalau begitu rumah sakit tempat saya bekerja juga boleh dong mencantumkan embel-embel “INTERNASIONAL” dan berubah nama menjadi RSUD BAYU ASIH INTERNASIONAL, hahaha…..

Just a joke !!!

Wassalam…..

Purwakarta, 8 Juni 2009 (pkl 03.45 WIB)

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